Privacy Policy

1. Who we are

Pet to Pets provides dog training and behaviour services, primarily at home, in Lisbon and surrounding areas.

For privacy and data protection questions, you can contact us at contacto@pettopets.com.

2. What data we collect

Depending on how you contact us, we may collect your name, email address, phone number, information about your dog including its name, age and training or behaviour concerns, and any information you voluntarily provide through our contact form, email or WhatsApp.

We do not request personal data that is not necessary to provide our services or respond to your request.

3. How we use your data

We may use the information provided to respond to enquiries, schedule and manage training sessions, prepare and adapt training, provide support between sessions, communicate with you about contracted services and comply with applicable legal obligations.

4. Contact through WhatsApp

Where applicable, support between sessions is provided through WhatsApp. When you use this communication channel, your data and messages are also processed according to WhatsApp's own policies and terms.

We recommend that you do not send personal information through WhatsApp that is not necessary for your training support.

5. Sharing data

Pet to Pets does not sell or make your personal data available to third parties for commercial purposes.

We may use service providers that help us operate the website, communications or other services necessary for our business. We may also disclose personal data where required by law.

6. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, also taking into account any applicable legal retention requirements.

7. Security

We adopt appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or improper disclosure. However, no system for storing or transmitting information over the Internet can be considered completely secure.

8. Your rights

Under applicable law, including the GDPR, you may have the right to access your personal data, request correction or deletion where applicable, request restriction of processing, object to certain processing, request data portability where applicable, and withdraw consent where processing is based on consent.

To exercise your rights, contact us at contacto@pettopets.com.

You also have the right to lodge a complaint with the competent supervisory authority if you believe your personal data is not being processed in accordance with applicable law.

9. Changes to this Policy

Pet to Pets may update this Privacy Policy when necessary, including to reflect legal changes or changes to how our services are provided. The latest version will always be available on this page.